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Tier 2 Support Technician - Georgetown University Law Center
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Position Number: 5560055
Location: Washington, DC
Position Type: Legal Affairs

Tier 2 Support Technician - Georgetown University Law Center

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Tradition. Innovation. A superb faculty. Hundreds of course offerings - and all of this just steps away from the Capitol and Supreme Court. Georgetown Law is an exceptional institution in an enviable location. Students come here from all over the world to study international or tax law, environmental or health care law (just a few of our specialties). They come here for our top-ranked clinics. Most of all, they come because this is the place where theory and practice meet. At Georgetown, students learn the law in the place where laws are made.

The Tier 2 Support Technician works in a team environment to provide quality customer service and support within the Information Systems Technology department at the Law Center. The Technician is responsible for installing, maintaining, and upgrading computers and peripherals, installing and upgrading software applications and assisting faculty, staff, and students with computer issues. The position provides support for maintaining our computer labs, audio-visual classrooms, video conference, and telephone systems. Having daily contact with with other Information Technology Staff, Faculty, Students, and Staff of the Law Center, additional duties include, but are not limited to:

Record and edit daily lectures for online courses, both synchronous and asynchronous using both lecture capture, streaming, and video conferencing software.
Provide support and training to instructors on best practices when creating video recordings in various environments.
Troubleshoot and resolve computer problems, documenting and communicating activities and solutions within our service desk ticketing system and knowledgebase, as well as directly to stakeholders.
Support faculty and staff with video conferencing for classroom and non-classroom activities.
Work with software tools to edit or enhance media.
Assist with curation and organization of media housed in lecture capture software.
Troubleshoot issues with Law Center classrooms related to classroom software or hardware, repairing when necessary.

Requirements and Qualifications

Bachelor's degree in computer science/engineering related field
Minimum of two years related experience
Familiarity with cloud storage, ticketing systems, tracking, and answering help tickets
Ability to lift heavy equipment and work on ladders
Working knowledge of safety equipment such as gloves, hearing and eye protection
Ability to work the hours of Monday through Wednesday from 1:30pm-10:00pm and Thursday-Friday from 10:30am-7:00pm; Must remain flexible throughout the week based on staffing needs and to work overtime and weekends if needed
Knowledge of Adobe suite is a plus

Work Mode Designation

This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range:

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:
$21.16 - $35.29

Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Law-Center/Tier-2-Support-Technician---Georgetown-University-Law-Center_JR18448